Return & Refund Policy

Since our products are consumable goods (coffee beans), returns are limited to ensure quality and safety.

1. Eligible Return/Exchange Cases

- You received the wrong item
- The product arrived damaged or unusable
- The product must be unopened and unused

2. Return Timeframe

You must submit your return request within 48 hours of receiving your order.

3. Return Process

Contact us via email or WhatsApp with a photo of the product and the reason for return. We'll respond within 1–2 business days.
 info@apexos.com
 +2 01006664000

4. Compensation Options

- Refund to the original payment method
- Free replacement product (depending on the case)

5. Return Shipping Fees

- If the issue is on our end, we cover the shipping costs.
- Otherwise, the customer is responsible for return shipping fees.